I'm Karl Wheaton

INTEGRIS Health

Security Operations Lead • July 2026 - Present

• Lead a security operations team of 7 analysts supporting Active Directory administration, IAM/PAM operations, and incident response across the Integris Health enterprise
• Drive the team's automation strategy, overseeing development of PowerShell-based tooling and ServiceNow-integrated workflows that standardize account provisioning, AD administration, and routine security operations tasks.
• Establish team operating cadence and documentation standards, including automated daily stand-up workflows and a growing library of standard operating procedures, knowledge base articles, and process diagrams.

INTEGRIS Health

Security Support Analyst • January 2025 - July 2026

• Designed and built a suite of PowerShell WinForms/WPF GUI tools for the security operations team, covering account lockout investigation, privileged (admin and vendor) account provisioning with Secret Server integration, AD group membership comparison and reconciliation, and local admin auditing via Tanium.
• Developed ServiceNow catalog item automations that trigger PowerShell-based account provisioning workflows, standardizing requests and reducing manual handling by the security team.
• Authored knowledge base and standard operating procedure documentation (KB/KPSW articles, vendor review process swim-lane flowchart) to formalize team processes and reduce single-points-of-knowledge.

The HCI Group (INTEGRIS Health)

Field Services Technician II • May 2023 - January 2025

• Utilized advanced technical skills to support the CEO and senior leadership team at INTEGRIS Corporate Tower
• Facilitated Microsoft Teams Rooms meetings by ensuring proper room setup, launching meetings, and troubleshooting any audio/visual issues
• Provided technical support to end-users via phone, email, and in-person troubleshooting hardware, software and network issues
• Prioritized high-urgency requests and streamlined communication channels to achieve a 15-minute response window for the Executive Leadership Team
• Demonstrated strong organizational skills in sorting and categorizing scrap IT equipment for efficient and compliant recycling

The HCI Group (INTEGRIS Health)

Field Services Technician I • July 2022 - May 2023

• Provided technical support to the Integris Cancer Institute and surrounding clinics, including Lakeside Women's Hospital
• Leveraged ServiceNow to triage and route 50 tickets per day, prioritizing high-severity issues to minimize customer impact
• Provided comprehensive IT and technical support for the Integris Corporate Tower, encompassing over 400 users
• Collaborated with local technicians, providing support for their ticket queues, including on-the-job training and escalation to next-level support when needed

HD Supply (Home Depot Subsidiary)

Warehouse Associate • December 2021 - July 2022

• Configured new IT equipment brought in for merger of HD Supply and Home Depot
• Facilitated in unloading and loading process of freight onto a fleet of 11 trucks
• Supervised a team of 7 drivers in daily processes and procedures

The Home Depot

Warehouse Associate II • October 2020 - December 2021

• Organized new computer and printer installs throughout the building
• Maintained maintenance documents per DOT for fleet of 7 trucks
• Certified lift equipment trainer, responsible for training incoming associates

Receiving Supervisor • December 2018 - October 2020

• Responsible for receiving and unloading all incoming freight from multiple vendors
• Piloted new unload process for entire company
• Managed team of 15 associates including overnight shift

Key Carrying Department Supervisor • December 2016 - December 2018

• Assisted in opening and closing of the ($40m) store
• Lead opening and closing meetings for entire store
• Responsible for training new trainers in all heavy lift equipment

Front End Supervisor • October 2014 - December 2016

• Supervised 25+ people on the front end of the store
• Safety Captain of InFocus Team for 18 months leading the store over 300 days without an OSHA recordable incident- longest in over 10 years

Batteries Plus Bulbs

Store Manager • August 2011 - September 2014

• Managed two to three associates and coached them in selling and customer service
• Lead the assembly of popular cellular and tablet devices
• Expanded sales by visiting other B2B locations